Refund policy

30-day returns
We accept return requests within 30 calendar days of delivery. This policy applies to items that are defective, damaged in transit, incorrect, or simply no longer wanted.
To start a return, email support@vastandterra.com with your order number, the item or items you want to return, and the reason for the request. For damaged, defective, or incorrect items, please include clear photos of the item, packaging, and shipping label. We will send return instructions after reviewing the request. Do not send items back without authorization.
Return condition
Unless an item arrived damaged, defective, or incorrect, returned items must be unused, unassembled, unwashed, clean, and returned with original packaging, parts, manuals, and accessories. Items showing misuse, alteration, damage caused after delivery, or excessive wear may not qualify for a full refund.
Return shipping cost
Vast & Terra provides a prepaid return label for an item that is defective, damaged in transit, or sent in error. For a change-of-mind return, the customer is responsible for return shipping costs unless we state otherwise in writing. We do not charge a restocking fee.
Refund timing
After a return arrives, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method within 7 business days after we receive and inspect the return. Your bank or payment provider may need additional time to post the credit.
If we approve a refund before a return is required, we will issue it to the original payment method within 7 business days of approval. Original expedited shipping charges, if any, are nonrefundable unless the return is caused by our error or a damaged, defective, or incorrect item.
Non-returnable items
We cannot accept returns of gift cards, custom-made or personalized items, or items clearly marked final sale at the time of purchase, except where required by law or when the item is defective, damaged, or incorrect. If an item has a different return rule, that rule will be clearly shown on its product page and at checkout where applicable.
Cancellations
See our Order Cancellation & Changes Policy below. A cancellation request is not guaranteed once an order has entered fulfillment or shipped.